Due to disruptions caused by COVID-19, we have made temporary adjustments to our returns and shipment conditions:
Online Orders:Due to precautionary measures taken by our warehouse and UPS partners, you may experience some delays in the shipment and/or delivery of your order. Please allow additional time to receive your items. You can track your order on the UPS website.
Online Returns:The return period has been extended to 30 days from the day your order is delivered.
The refund time frame for returns has been increased to 16 business days after reception.
If you have not received reimbursement after the 16-day period, please contact the customer service team to assist at [email protected]
In-store Purchases:Purchases made at one of our retail locations after March 1st can be exchanged at the original store of purchase within two weeks of reopening. Please note that stores may reopen on different dates. We will post the opening dates as soon as possible and invite you subscribe to the site to be immediately notified.
As we continue to reassess this evolving situation, this information is likely to change in accordance with the necessary measures recommended by authorities. We will do our best to keep the site updated with the details.
For questions regarding KENZO fragrances, please email:
KENZO Client Service is available Monday to Friday
10:00am - 5pm (EST), excluding national holidays
For immediate assistance, please email us at [email protected]